As CARFAX continues to grow, we are creating a new key position within our Sales organization: Team Lead Outbound Sales (m/f/d). In this newly established role, you will work closely with management to build a high-performing outbound sales organization and develop the structures, processes, and performance management mechanisms needed for sustainable sales success. You will be responsible for the day-to-day leadership of the team, driving sales performance, and achieving ambitious growth targets. By combining data-driven sales management with inspiring team leadership, you will play a pivotal role in shaping and expanding CARFAX’s sales business.
- Lead and manage the Outbound Sales team, ensuring the achievement of agreed sales targets and key performance indicators (KPIs).
- Oversee lead management activities, including the selection, segmentation, and distribution of high-quality lead lists to maximize contact and conversion rates.
- Monitor and analyze key performance metrics such as dial volume, connect rates, talk time, and qualified appointments, and implement measures to drive continuous improvement.
- Analyze and continuously optimize the sales funnel to increase conversion rates from initial contact through to booked meetings.
- Ensure accurate and high-quality CRM documentation to support reliable pipeline management and forecasting.
- Drive efficient systems, processes, and workflows to maximize team productivity and minimize downtime.
- Ensure compliance with all relevant telemarketing, data privacy, and regulatory requirements while fostering team motivation through contests, incentives, and performance programs.